It goes without saying that we can't wait to welcome you back to Cast. Your safety and wellbeing is vital to us, and to help you feel safe, secure and comfortable at all times, we’ve been working hard to introduce a wide range of new measures across our venue.
All events, except for workshops, will be in our Main Space.
All the information you need to know about returning back to Cast is below, from changes we've made to booking tickets to what to expect when you arrive. Got a question that we haven't covered? Drop us an email on firstname.lastname@example.org or call 01302 303 959.
Socially distanced performances
Performances from 19 May to 21 June 2021 will be socially distanced. If you aren't sure if an event is socially distanced, please check the event booking page.
Any performances after this date will be at full capacity unless specifically stated on the event booking page.
What if I'm ill?
Please don't come to an event at Cast if you're showing symptoms of COVID-19. Let us know as soon as you can that you cannot attend an event at Cast due to illness and we'll issue you a refund on your tickets. We know that things are a little uncertain right now, so we're offering refunds on all tickets purchased if you cannot attend due to Covid-19.
What Track & Trace system have you got in place?
When you arrive at Cast, everyone in your party will be asked to fill out our Track and Trace register. We also encourage the use of the NHS Track & Trace app, and have a QR code available to scan on entry to the venue. Please download the app and scan the barcode upon entry.
What time should I arrive?
We're currently doing staggered entry times based on where you're sat. You'll have been told your allocated time slot for that seat when you booked. Can't remember what your time slot was? Don't worry, your confirmation email also tells you what time you need to be at Cast for. Please don't arrive early if possible, as our Front of House area isn't open for you to wait in, but don't worry if you're late!
What about drinks?
We're currently providing an at seat service to avoid queues. Unfortunately, we're unable to serve any hot or alcoholic drinks at present.
If you would like to order a drink once you've already arrived at Cast, we are using FillMeApp. This is a free app you can download onto your phone by searching FillMeApp in your app store. Simply order your drinks through the app and a member of staff will bring them to you in your seat! Orders must be placed between 6pm and 10pm.
Where should I park?
For information about getting to Cast and where to park, click here.
Will I still have a ticket?
We are now doing e-tickets, which you will receive from us by email. Please either print this ticket off at home or make sure you have it open on your mobile/device when you arrive at Cast.
Who can I attend Cast with?
Bookings must only contain members of the same household or bubble. If you've already booked tickets for an event at Cast and your party is a mixture of different households, please contact us on 01302 303 959 or email email@example.com as soon as possible.
Is there an interval?
Some events at Cast will have an interval, some won't. Where possible we will advertise this on the web page for the event you've booked for. When you arrive, you'll also see that we've got chalk boards with start, finish, and interval times on.
Are your toilets open?
Yes, all of our toilets, including disabled and our Changing Places toilet are open as usual.
What happens if an event is cancelled?
We're sure you can appreciate that at the minute, some things are just out of our hands, and that means that we may need to cancel an event at short notice. If this is the case, we will let you know as soon as we can, either by email or by giving you a call. We'll let you know what the next steps are when we contact you.
You can view a Cast's Covid-19 risk assessment documents here