Covid Guidelines

It goes without saying that we can't wait to welcome you back to Cast. Your safety and wellbeing is vital to us, and to help you feel safe, secure and comfortable at all times, we’ve introduced a wide range of new measures across our venue.

To apply from 19 July until September, unless new Government Guidelines are released.

All the information you need to know about returning back to Cast is below, from changes we've made to booking tickets to what to expect when you arrive. Got a question that we haven't covered? Drop us an email on hello@castindoncaster.com or call 01302 303 959.

 

Our Guidance

  • Enhanced cleaning across the entire building, but particularly busy areas
  • Hand-sanitiser stations throughout
  • Wearing of face coverings is strongly encouraged, especially while moving around inside the venue - please support us by keeping our staff, and fellow audience members safe
  • Cast staff will continue to wear masks, and socially distance from one another
  • We have created modified routes around the building to avoid overcrowding, and we will be maintaining queueing with markers on the floor
  • Contactless ticketing - see below for more information on this

Socially distanced performances

Don't attend if you have Covid Symptoms, wear a face mask if you canPerformances from 19 May to 25 July 2021 will be socially distanced. If you aren't sure if an event is socially distanced, please check the event booking page. 

Any performances after this date will be at full capacity unless specifically stated on the event booking page.

 

What if I'm ill?

Please don't come to an event at Cast if you're showing symptoms of COVID-19. Let us know as soon as you can that you cannot attend an event and we’d be happy to move you to another performance, or credit your account. We know that things are a little uncertain right now, so we're offering refunds on all tickets purchased if you cannot attend due to Covid-19.

What happens if an event is cancelled?

 

What about drinks?

If you would like to order a drink once you've already arrived at Cast, we are using FillMeApp. This is a free app you can download onto your phone by searching FillMeApp in your app store.

 

Where should I park?

For information about getting to Cast and where to park, click here.

 

Will I still have a ticket?

We are now doing e-tickets, which you will receive from us by email. Please either print this ticket off at home or make sure you have it open on your mobile/device when you arrive at Cast.

 

Is there an interval?

Some events at Cast will have an interval, some won't. Where possible we will advertise this on the web page for the event you've booked for. When you arrive, you'll also see that we've got chalk boards with start, finish, and interval times on. 

 

Are your toilets open?

Yes, all of our toilets, including disabled and our Changing Places toilet are open as usual.

 

What happens if an event is cancelled?

We're sure you can appreciate that at the minute, some things are just out of our hands, and that means that we may need to cancel an event at short notice. If this is the case, we will let you know as soon as we can by email (so please make sure your details are up to date here) or by giving you a call.

 

You can view a Cast's Covid-19 risk assessment documents here