Covid Guidelines

It goes without saying that we can't wait to welcome you back to Cast. Your safety and wellbeing is vital to us, and to help you feel safe, secure and comfortable at all times, we’ve introduced a wide range of new measures across our venue.

To apply from Thursday 27 January 2022 onwards, unless new Government Guidelines are released.

All the information you need to know about returning back to Cast is below, from changes we've made to booking tickets to what to expect when you arrive. Got a question that we haven't covered? Drop us an email on hello@castindoncaster.com or call 01302 303 959.

 

Our Guidance

  • Enhanced cleaning across the entire building, but particularly busy areas
  • Hand-sanitiser stations throughout
  • We encourage you to wear a face covering whilst inside the venue - please support us by keeping our staff, performers and fellow audience members safe
  • Contactless ticketing and e-tickets - see below for more information on this

Face Coverings

We encourage you to wear a face covering whilst moving around our building as well as during the performance. 

 

Socially distanced performances

Performances will be at full capacity unless specifically stated on the event booking page.

 

What if I'm ill?

Please don't come to an event at Cast if you're showing symptoms of COVID-19. Let us know as soon as you can that you cannot attend an event and we’d be happy to move you to another performance (If there is one), or credit your account. 

 

What about drinks?

The bar will be open for you to order a drink once you've already arrived at Cast. At certain performances you can preorder your interval drinks when you book your tickets. 

 

Where should I park?

For information about getting to Cast and where to park, click here.

 

Will I still have a ticket?

We are now doing e-tickets, which you will receive from us by email. Please either print this ticket off at home or make sure you have it open on your mobile/device when you arrive at Cast. 

 

Is there an interval?

Some events at Cast will have an interval, some won't. When you arrive, you'll also see that we've got chalk boards with start, finish, and interval times on. 

 

Are your toilets open?

Yes, all of our toilets, including disabled and our Changing Places toilet are open as usual.

 

What happens if an event is cancelled?

We're sure you can appreciate that at the minute, some things are just out of our hands, and that means that we may need to cancel an event at short notice. If this is the case, we will let you know as soon as we can by email (so please make sure your details are up to date here) or by giving you a call. We will credit your Cast booking account with the money for you to use next time you book with us. If you would prefer a refund, you can contact our box office on 01302 303959 or Hello@castindoncaster.com. Terms and conditions apply.  

You can view a Cast's Covid-19 risk assessment documents here